When thinking about the purpose of an organization, we need to ask: What impact will this organization make? The answer to this question will feed into defining the mission (What was it set up to do?) of the organization and will distinguish it over the long...
In 2015 following the passage of Tropical Storm Erica, this article appeared in the November issue of the OECS Business Focus. Today, two years later, Dominica is recovering from category 5 hurricane Maria. The impact on life, agriculture and infrastructure according to PM Skerrit is...
While the world recognizes June 5th as #WorldEnvironmentDay, the impact of President Trump’s June 1st 2017 announcement of the withdrawal of the US (United States) from the 2015 Paris Climate Agreement is being debated from amongst world leaders to the man in the street. This...
Most of us can recall an unpleasant service encounter either as a walk-in customer faced with a rude sales associate, or as a digitally eager customer putting in your credit card details one too many times, and being charged for the product multiple times. Although...
For start-up entrepreneurs, 2017 offers much potential. 2016 may not have been your best year but maybe it’s the year to pursue a big potential client or to renew your commitment to exceptional customer value. Here are 6 tips to guide you along the way of...
Think about a recent major purchase – did you Google the product, read the Amazon review or look at the number of star ratings on Tripadvisor.com? Did it influence your purchase decision or perception about the product or service? Chances are, you read an online...
At the heart of intellectual property (IP) and its management is the story of imagination and innovation. IP rights allows “creators and owners of inventions, literary and artistic works, designs, symbols, names and images” to benefit morally and financially from their work or investment in...
Many small businesses argue that they do not have the time, talent or resources to undertake strategic planning. Significantly, the persons who traditionally would be involved in such sessions are the ones running the business on a day-to-day basis. Because of these daily priorities and the need to constantly adapt, strategic planning is seen as...
